ISO/IEC 17025 Accredited Independent Testing Laboratory
Service Representative
Service Representatives are the key role in project oversight as liaison between client and operations for comprehensive and timely deliverables. Primary duties are to communicate project milestones, needs, and statuses from project approvals to final billables. Service Representatives will assist in building and maintaining customer relations and confidence in ACT, as well as company stream of revenue through consistent timely deliverables.
Senior Engineer
The Senior Engineer is responsible for overseeing all Global Engineering Operations across all ACT Labs. This individual is the primary point of contact for conceptualizing and building all ACT Lab test equipment and will work with Engineering Staff to ensure that all test equipment is appropriately calibrated. The Senior Engineer will also work with the Manager of Quality Assurance and Accreditation to ensure that all accreditation protocols have been met from an engineering perspective.
Manager of Global Service Representatives
The Manager of the Global Service Representatives is responsible for maintaining the department. Manager of Global Service Representatives as well as Service Representatives are the key role in project oversight as liaison between client and Operations for comprehensive and timely deliverables. Primary duties are to communicate project milestones, needs, and statuses from project approvals to final billables. Service Representatives will assist in building and maintaining customer relations and confidence in ACT, as well as company stream of revenue through consistent timely deliverables.
Testing Engineering Staff
The Engineering Staff shall assist the Manager of Engineering with testing method development, modification(s), verification(s), and validation(s). Engineering Staff will also support the Manager of Engineering in designing and building testing apparatuses. Engineering Staff will also be familiar with testing standards and provide engineering support for testing operations when needed.
Jr. Sales Associate
The Jr. Sales Associate is responsible for all sales activities and job duties, from lead generation through to close. This individual will be able to elevate company standards, achieve sales goals, and meet client’s expectations. The Sales Staff is also responsible for duties that are requested by their manager.
Mechanical Testing Staff
The Mechanical Testing Staff is responsible for the execution of mechanical testing for ACT Lab’s clients to ensure compliance with applicable standards. The Mechanical Testing staff will be responsible for maintaining test equipment, utilizing equipment for product testing, and reporting results back to the Manager of Mechanical Testing to determine the next course of action.
Helmet Technician
The Helmet Testing Staff is responsible for the execution of mechanical helmet testing for ACT Lab’s clients to ensure compliance with applicable standards. The Helmet Testing Staff will be responsible for maintaining test equipment, utilizing equipment for product testing, and reporting results back to the lead of the Department or Lab Manager to determine the next course of action.
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