FAQs2020-06-01T08:47:26-07:00

FAQs

How can I submit a product to ACT Lab for testing?2020-05-26T14:43:20-07:00

You can submit a test on our website here, or email info@act-lab.com with your product information. You can always call us directly at 562-470-7215 if you need more help.

How much does product testing cost?2020-05-27T10:11:47-07:00

Pricing is determined by several factors, including but not limited to:

  • The type of product, its intended use, and the age range of the intended end-user
  • The countries and regions the product will be sold in
  • The material the product is composed of
  • How quickly you need the product tested
  • If you need a new product category consultation
Do I need to test every size and color of my product?2020-05-26T14:48:17-07:00

It depends. Certain mechanical tests can share results across sizes, but multiple colors usually require independent chemical testing. Your ACT Lab sales representative can help you evaluate an appropriate testing plan.

How long does testing take?2020-05-26T14:49:26-07:00

Testing for a single product usually takes 10-15 business days once the product is received. After testing is completed, it takes 3-5 business days for the final report to be issued. Expedited testing may be available for certain products and tests.

How many test samples are needed?2020-05-26T14:54:43-07:00

The number of test samples needed depends on the product, the intended use of the product, and the final testing plan. Your ACT Lab sales representative will work with you to determine the number of samples needed.

What is the difference between ACT Lab locations?2020-05-26T15:08:39-07:00

Our multiple lab locations help improve testing cost and turnaround time for most of our customers based on where their product is produced. Our international teams also help us support increased international mandates and assist our customers in navigating the ongoing changes in global industries.  Your sales representative will work with you to determine which ACT Lab location will best suit your needs.

Does ACT Lab share results with any regulatory bodies?2020-05-26T15:16:02-07:00

ACT Lab does not share testing results with anyone other than the paying requestor unless we are provided written permission to do so.

Can ACT Lab provide me with a copy of the testing standard, or other documents outlining requirements for my products?2020-05-26T15:18:24-07:00

Many regulations and standards are available to be viewed free of charge online, while others are copyrighted documents available for purchase. ACT Lab can provide guidance on where and how and where you can access these documents. Give us a call at 562-470-7215.

Do all countries follow the same regulations for consumer product testing?2020-05-26T15:21:38-07:00

Regulations vary across the globe, with some overlap. Your sales representative can help you determine what testing plan is best suited for your product based on relevant regional regulations.

What happens if my product fails a test, or does not fully comply?2020-05-26T15:24:47-07:00

Your sales representative will notify you as soon as your product fails a test or does not fully comply. From there, they will help you decide how to proceed and work with you on a retesting plan. This information is only shared with the paying test requestor. We do not report our findings to the manufacturer, or any notifying body.

What is a Reasonable Testing Program?2020-05-26T15:28:05-07:00

A Reasonable Testing Program is a plan that provides you with a high degree of assurance that your product complies with all applicable standards. More information about Reasonable Testing Programs can be found here.

What is the Consumer Product Safety Commission (CPSC)?2020-05-26T15:33:12-07:00

The Consumer Product Safety Commission (CPSC) is an independent agency of the US Government. The CPSC promotes the safety of consumer products by issuing and enforcing mandatory safety standards and conducting research into product-related illness and injury.

What is the Consumer Product Safety Improvement Act (CPSIA)?2020-05-26T15:58:20-07:00

The CPSIA is a consumer product safety law enacted in 2008. This law establishes consumer product safety standards and other safety requirements for children’s products and toys. It mandates, among other things, the independent third-party oversight of all children’s products and toys.

Where can I access the ASTM standards?2020-05-26T15:42:28-07:00

The ASTM standards are copyrighted and available for purchase online here.