A recall is something no company wants to face. However, when it happens, the way your company deals with a recall can make the difference between seeing your organization through a challenge or failure.

Partnering with a company like ACT LAB can ensure that you take the right steps if your product is recalled and prevent your products from being recalled in the future. We have helped companies like yours create recall response plans to set you up for success no matter what.

In this article we will discuss what to do when you’re facing a recall and how to act quick, smart, and in a way that protects your company.

Step 1: Reach Out

 Facing a recall alone can be daunting, confusing, and even detrimental for your company. By reaching out to an organization with recall experience, you can get the guidance you will need for every step of the recall process. If you have become aware of a violation of statutes and/or regulations reach out to ACT LAB immediately to begin getting help for recalls.

 Step 2: Triage

 Our company can help you prioritize and plan when you have been issued a recall—limiting damage to your brand and keeping your consumers safe.

 Step 3: Respond

 Find the best way to get your product out of circulation and replaced by either cash or a safe product.

 Step 4: Assess/Plan

 The best way to ensure an effective product recall is to have a recall plan in place. We will help make sure that you have a comprehensive recall plan that keeps both you and your consumers safe. We will also help you look at safety testing opportunities that may prevent you from future recalls in the future.

Step 5: Recuperate

 Recalls can feel overwhelming, but they are something many companies face. Our company can help you put safeguards in place that set you up for success no matter the reach of your recall.


ACT-LAB is an ISO/IEC 17025 accredited laboratory that conducts consumer product safety and compliance testing for an active world. We can help ensure that your products both meet industry standards and are inspected to ensure the utmost quality.

To learn more about our tests contact us today.

Read more about our accreditations here.